Virtual PA based in UK - Testimonials

For the purposes of these Terms and Conditions Prestige Admin Solutions Ltd will be referred to as “Prestige”.

General

A completed Booking Form must be agreed and signed by the Client before work can commence. For ad hoc work the agreement will be signed at the beginning and thereafter its terms will be accepted as taken and read for all future work undertaken on behalf of the Client by Prestige.

On long term projects of over 90 days, the Agreement can be terminated by either party upon 30 days’ notice.

Prestige has the right to refuse any work.

Final proof reading is the responsibility of the Client.

Any errors must be notified to Prestige within 5 working days of the Client’s receipt of completed work and will be rectified free of charge.

Prestige cannot be held responsible for liability or damage caused by computer viruses. Clients are advised to ensure that they are utilising appropriate virus protection at all times to avoid this risk.

Prestige cannot accept responsibility for loss or damage to any items in transit.

Any instruction by the Client is deemed as full understanding and acceptance of these terms and conditions.

Financial

Hourly fees, agreed timeframes and a written estimate of time required will be agreed prior to the commencement of any work and detailed on the Booking Form. Prestige will endeavour to meet any deadline requirements and this will always be discussed and agreed prior to work commencing.

The rate will be agreed prior to work commencing.  If the project is extended Prestige has the right to revise the rate accordingly. Time spent on each project will be recorded and detailed on a timesheet. The cumulative time will be rounded up or down to the nearest 15 minute block and invoiced accordingly.

Additional expenses incurred e.g. postage, couriers, telephone calls, non-standard materials, travel, etc. will be charged at cost.

All mailshot costs including postage must be paid for by the Client in advance.

Invoices will be issued at the end of each project, or either bi-monthly or monthly during the course of an ongoing project which will be agreed at the time of booking.  Retainer Clients will be invoiced one month in advance.

A 25% deposit may be required for certain projects based on length, complexity etc. before work can commence and Prestige reserves the right to ask for a deposit on any work if felt necessary.  A quotation would be provided for project work to be agreed with the Client before commencement of any work. The balance would be due and payable within 7 days of completion of the project.

Payment terms are strictly 7 days from the date of invoice, unless alternative terms have been agreed in advance.

Any overdue invoices will be subject to a monthly service charge of 2.5%.

Payment will be accepted by BACs or cheque although cheques will be subject to a £1.50 charge.

Monthly retainer fees are available for Clients for a minimum time period of 3 months and must be paid monthly in advance.  A booking form will be provided at the beginning of the agreement, which can be extended at the end of the agreed period.

All hours worked on a retainer contract are recorded and deducted from the purchased hours.

Any unused hours may be carried over for a period of 1 month.  However if these are not utilised after this period they will be forfeited.

Expenses and materials will be billed and listed individually on invoices and any expenses incurred on behalf of the Client will be charged at cost (ie phone calls, stationery, telephone calls, travel, etc).

For any bookings or travel arrangements requiring advance payment, Prestige and the Client will agree in advance the method to be used and all travel arrangements will require confirmed sign off once an itinerary is agreed before booking or payment is made. Payment for travel costs will be paid by the Client in advance of any bookings made.

Prices will be reviewed annually and any increases will be kept to a minimum although Clients will always be advised in advance of any cost increases.

Confidentiality

The security of your personal information is of the highest priority and will remain confidential and never knowingly made available to third parties without express permission from the Client.  We will not sell or disclose any of your personal information to third parties.

Prestige will not disclose, divulge, report, use or reveal, for any purpose any confidential or personal information in respect of the Client or their business without express permission of the Client, unless required to do so by law.  If a project involves revealing of information for furthering of the business then express permission will be sought before the start of the project.  Prestige is happy to sign any reasonable Confidentiality Contracts or Non-Disclosure Agreements you wish to draw up or require signed.

Data collection and storage by Prestige is strictly compliant with the General Data Protection Regulation 2018.  Please refer to our Privacy Policy on our website www.prestigevirtualpa.com.

As standard we will require your name, address and email details in order to deliver items to you.  It is your responsibility to advise us of any changes to your contact details.

All work will be kept on file for 6 months and after that time will be destroyed unless specific instructions to the contrary are given by the Client.

Prestige Admin Solutions
Company Number: 9130063